Anyone know how to get in touch with Wikidot billing team?

Anyone know how to get in touch with Wikidot billing team?

r_b_bergstrom 30 Jan 2020 17:35

I have a billing issue with my wikidot account. I'm listed as free, but I've paid fairly recently and should be ProLite.

I sent one email to moc.todikiw|selas#moc.todikiw|selas on January 19th when I noticed the problem, and one to moc.todikiw|troppus#moc.todikiw|troppus on the 21st, and one to moc.cni-todikiw|lapyap#moc.cni-todikiw|lapyap on the 26th.

I have not yet received a response from any of them, so I sent a second email to each of them on January 28th. I made sure the latest email expressed that the radio silence was worrying me, and that I'd appreciate a response even if it was just a quick "we're looking into the problem".

As of this morning (Thursday, January 30th) I haven't heard back from any of those addresses. The moc.cni-todikiw|lapyap#moc.cni-todikiw|lapyap one bounced both attempts, despite being the contact info listed for them on PayPal.

Does anyone know a better way to reach the billing and processing team at wikidot?

I really like wikidot. I really want to give wikidot my money. I'd just like to also get the upgrade that I paid for. Any suggestions?

Re: Anyone know how to get in touch with Wikidot billing team?

r_b_bergstrom 31 Jan 2020 07:53

I posted the same thing over in the larger wikidot help community, and the responses there were pretty disturbing. If what they say there is true, then wikidot management has gone "radio silent" to most communication. Supposedly a host of features are broken and not getting fixed. One such bug they mentioned is search functions, which I can corroborate I've noticed being extra buggy lately and often ignoring pages that I know for certain exist both here and on another wiki I work on. Supposedly there are also issues when trying to send invitations to new users — I haven't experienced that personally, but I also haven't had reason to send an invite in a couple years. The "whois database" lists the registry for wikidot.com as expiring on April 28th of this year. I don't want to be alarmist, and I'll freely admit my level of "research" into this is quite limited and essentially is nothing more than listening to rumors posted in that forum… but there's a non-zero chance that wikidot could just vanish at the end of April. I hope they are wrong.

We might want to consider migrating the site, and that might take some serious man-hours to do. At the very least, I would encourage my fellow admins to log in to the admin panel and save/download yourself a backup of the wiki. I saved one for myself tonight, but if wikidot expires we may have trouble trying to reconnect elsewhere. Having a copy in your back pocket seems like a good precaution.